Privacy Policy
Last Updated On 06-Nov-2026
Effective Date 06-Nov-2026
This Privacy Policy describes the policies of Letterbox.es, CC Cita, Avenida de Francia, Playa del Ingles, Las Palmas 35100, Spain, email: info@letterbox.es, phone: 0034919934221 on the collection, use and disclosure of your information that we collect when you use our website (https://www.letterbox.es), our mobile applications including the Letterbox.es Partner App, and associated mail and parcel services (the “Service”). This policy explains how personal information is handled; it does not replace any separate consent required for optional processing.
We may update this Privacy Policy to reflect changes to the Service or applicable requirements. We will publish the revised policy with an updated date and notify you of material changes where required by law. Any processing that requires consent will remain subject to that requirement.
Information We Collect:
We will collect and process the following personal information about you:
Name
Email
Mobile
Date of Birth
Address
Payment Info

Letterbox.es Partner App:
Partners can take and upload photographs of mail items and share those images with the relevant customers. These images may contain personal information visible on the mail, such as recipient and sender details. We process the images and associated mail records to identify items, notify customers, and provide the requested mail service.

The Partner App also makes customer payment history and current service-plan information available to partners for service administration. It records and displays partners’ commission earnings and related financial history for commission administration and accounting.

We collect crash reports and the technical diagnostic information contained in those reports to investigate failures, troubleshoot problems, and improve the app’s reliability.

The Partner App does not display advertising. Website cookies are covered separately in our Cookie Policy.

Camera and Mail Images:
The app’s camera feature allows partners to photograph mail items for customers. Camera access is subject to the device’s permission controls. Partners can change camera permission in device settings; denying it prevents use of the camera feature. Partners should photograph only the mail items they are authorised to handle and share them only with the relevant customer through the service.

How We Use Your Information:
We will use the information that we collect about you for the following purposes:
Creating user account
Enforce T&C
Processing payment
Support
Administration info
Manage customer order
Dispute resolution
Manage user account
Provide mail photographs and records to the relevant customer
Administer customer payments, service plans, and partner commissions
Investigate crashes and maintain app reliability
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@letterbox.es. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@letterbox.es.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Account and Data Deletion:
To request deletion of your Letterbox.es or Partner App account and associated personal data, email info@letterbox.es and identify the account concerned. We may need to verify that the request is from the account holder. We will handle the request in accordance with applicable law and explain any data that must be retained, such as records needed for legal, accounting, fraud-prevention, or legal-claim purposes. Uninstalling the app does not delete your account or cancel a separately billed subscription. This contact route is available while using our website and does not require the app to be installed.

Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Letterbox.es, CC Cita, Avenida de Francia, Playa del Ingles, 35100, Las Palmas de Gran Canaria, email: info@letterbox.es. We will address your concerns in accordance with applicable law.
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